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Ashlar Home > Pens > Store Policy

Store Policy


Returns

Some items may have an item specific return policy specified on the item details page. For all other items, the policy is as follows: Non-Customized items may be returned at your expense for exchange or refund. Customizable items may not be returned. Antiques (items over 100 years old) may not be returned. Items made of Platinum over $100 may not be returned.

Please send returns to the address below:
The Ashlar Company
7660H Fay Ave #236
La Jolla, CA 92037

You are responsible for your return until it is received by our staff. We are not responsible for lost or damaged packages. Please ship your item back via insured, trackable delivery.

Cancellations

For non-gold, non-platinum, non-sterling silver and non-special-order items they may be cancelled any time up until they are shipped. For gold, platinum, sterling silver and special order items they may only be cancelled within the first 14 calendar days of placing the order OR if the maximum stated time for delivery has been exceeded.

Refunds

Some items may have an item specific refund policy specified on the item details page. For all other items, the policy is as follows: Non-Customized, Non-Precious Metal items may be returned for a refund of that items purchase price. Non-Customized precious metal items may be returned for a refund of the items purchase price minus a 20% restocking fee. Customized items may not be returned. Antiques (items over 100 years old) may not be returned. Items made of Platinum over $100 may not be returned.

Exchanges

Some items may have an item specific exchange policy specified on the item details page. For all other items, the policy is as follows: Non-Customized items may be exchanged for another item, a balance may be due for any price difference or additional shipping costs. Customizable items may not be exchanged.

Questions

Call us at 800-357-6502 or email us at Support@TheAshlarCompany.com

Questions? Call 1-800-357-6502 Supplies are very limited. Backorders are filled within 14 days. Masonic Regalia StoreRegalia Store AccountAccount BlogsBlogs EducationEducation EncyclopediaEncyclopedia EtiquetteEtiquette Famous MasonsFamous Masons GracesGraces Grand LodgesGrand Lodges InformationInformation LibraryLibrary Lost & FoundLost & Found MembershipMembership MythsMyths NewsNews PoemsPoems QuotesQuotes Regius PoemRegius Poem RitualsRituals SymbolsSymbols ToastsToasts TourTour Tracing BoardsTracing Boards TricentennialTricentennial WallpaperWallpaper The Ashlar Company is Owned & Operated Exclusively by Past Masters
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Support@TheAshlarCompany.com
© 2017 The Ashlar Company “Hello again
I have received the ring that I ordered and it is in all ways completely fantastic. I enjoy it every day.
Thanks for a really good result and to a good price and a fine cooperation in the design. Just beautiful. J
My very best recommendations to you.

Regards

Per” Brother Per, Denmark